We will send you an email 30 days before your renewal date with a quote for your new policy, the new policy details and information on how to opt in to the triage service if you would like to.
If you have the triage service enabled on your policy, the vet triage service is required to assess your pet's condition and determine if a visit to a vet practice is necessary. It helps ensure that your pet receives the appropriate care while potentially saving you time and money.
The Waggel vet triage service is a pre-vet consultation process provided by Joii. It helps determine if your pet needs to visit a vet practice. The service includes using Joii’s Symptom Checker or consulting with a vet through their online video platform.
The triage is considered complete once you've followed all the steps recommended by Joii’s Symptom Checker or after you've consulted directly with a vet through their online video platform.
Yes, Joii offers an online video platform where you can consult directly with a vet as part of the triage process.
If your pet requires emergency treatment due to a life-threatening situation or a serious threat to their health, you do not need to use the vet triage service. After you claim if your vet confirms it was an emergency, the £50 triage penalty fee will be waived.
You are able to remove the triage add-on within 7 days from when your policy starts and 30 days prior to renewal. You can make the changes by logging into your account and going to the relevant pet in the My Pets section and clicking 'Change Cover'.
You can avoid the triage penalty fee by ensuring you complete the vet triage service for each new illness or injury before visiting a vet, unless it is an emergency situation.
If you visit a vet without completing the vet triage service for a new illness or injury, you will be charged a £50 triage penalty fee in addition to your policy excess.
You need to use the vet triage service for each new illness or injury. However, if your pet is diagnosed with an ongoing condition, you won't need to use the service again for that condition after the first triage consultation.