You are able to remove the triage add-on within 7 days from when your policy starts and 30 days prior to renewal. You can make the changes by logging into your account and going to the relevant pet in the My Pets section and clicking 'Change Cover'.
We can cover emergency treatment that your pet might need while they are on holiday outside of the UK but within a country that is a member of the EU and the Pets Travel Scheme (PETS).
We can provide a maximum of 90 days within a policy period outside of the UK - this doesn’t have to be consecutive days.
Please note that if you have been advised against taking your pet on holiday by a vet, they will not be covered.
We aren't able to cover any third-party liability whilst travelling outside of the UK.
You certainly can. It's one of the unique features of Waggel and you can make as many changes as you like. Simply head over to your account and view your payment method. From here, click 'Change billing date' to change your payment date.
If you choose to change your payment date, it might seem like you've been charged twice in a month when your policy begins or renews. This happens because the first payment for each policy year is on the policy start date, and subsequent payments are on your chosen payment day. Don't worry, though; we'll only take 12 payments in a policy year.
To access behaviour and nutrition consultations for your pet, log in to your account and go to the ‘Services' page. There, you’ll see an information card for Companion Animal Wellness.
Click on the tab and head to the 'Book Appointment' button.
Once you click the button, you will be directed to a calendar where you can select the type of consultation you are looking for and a date and time that suits you. You will then be sent a calendar invite with a link to the video call.
We are all about being human. This means simplifying and personalising pet insurance.
Simplified
We only offer Lifetime policies that are designed to cover everything pet owners expect. Our policies are adjustable by Annual Limit and Excess (Claim Contribution), allowing you to make the necessary changes to get a policy to suit your coverage and budget needs.
Personalised
Every Waggel member is assigned a Customer Champion. All our Champions are qualified UK-based vet nurses and will be on hand to help you with any service issues or questions about your claims.
All members have access to our Membership Platform, where we provide free online vet video calls, free online behaviour & nutrition video consultations, and a number of rewards and discounts from independent pet brands.
We don’t provide any quotes over the phone. To get a quote all you need to do is head to our homepage and hit the ‘Instant Quote’ button.
After you’ve entered the necessary information about your pet, you will then be able to choose your Annual Limit and Excess (Claim Contribution), which allows you to find the perfect policy to suit your coverage and budget needs.
We only offer a Lifetime policy here at Waggel.
Your Annual Limit is the total amount that you can claim for veterinary medical bills each policy year.
If you reach your Annual Limit, you won't be able to cover any further treatments in the policy year, but the Limit will refresh when your policy renews.
Your Excess (Claim Contribution) is the amount that you will contribute to the treatment for each unique condition before Waggel is able to pay out.
This would be payable per condition, per policy year and it resets upon renewal along with your Annual Limit.
You certainly can. We are one of the few providers that allow you to make changes to both your Annual Limit & Excess (Claim Contribution).
You can make changes within the first 7 days from the start date of your new policy, and then 30 days before your policy is due to renew.
You will receive an email 30 days before renewal to remind you.