Request information on data we hold about you

Under section 45 of the Data Protection Act 2018, you can make data subject access requests (also known as ‘DSARs’ and ‘SARs’) to businesses and other organisations that hold your personal data. To view the information that Waggel store about you, we’ve made it super easy - you can press the button below. If you’re submitting on behalf of someone else please get in touch via webchat, phone or email.

About you

About your request

If you are looking for specific pieces of information, or information relating to a specific period of time, please provide details here (optional).

What data would you like us to provide?

Please select each type of data you would like us to include in your Subject Access Request.

  • Affiliate data

  • Billing data

  • Claims data

  • Your documents

  • Pet data

  • SMS communications

  • Live chat data

  • User data

  • Other

Delivering the data

Our secure online portal (powered by Box) is a quick and easy way to receive your data. Once your case has been completed, we will send you a link to download your data. We will send you a password separately which you will need to access the link. Once you have clicked the link and entered your password, you will be able to download your data to your device.

If you would prefer your data to be delivered in by another method please contact us at [email protected].

Declaration

Important Privacy Information:

We process your personal data to provide you with pet insurance services, manage your policy, and handle claims. This includes:

  • Creating a quote.

  • Managing your policy, including renewals, payments, and customer support.

  • Processing claims efficiently and fairly.

  • Preventing and detecting fraud, financial crime, and money laundering.

  • Improving our products and services through analysis and research.

  • Communicating with you regarding your policy, updates, and marketing (if consented).

  • We ensure your data is handled securely and only used for lawful and relevant purposes.

The personal data we collect and process includes:

  • Personal Details: Name, address, date of birth, email, and contact number.

  • Financial Information: Payment details, Direct Debit setup, and transaction history.

  • Pet Information: Pet name, breed, age, associated vet addresses, treatment invoices and medical history.

  • Policy & Claims Data: Insurance policy details, claims history, and interactions with us.

  • Website & Usage Data: IP address, cookies, and site interactions for service optimisation.

  • Communication Records: Emails, calls, and chat history for customer support and compliance.

We may share your personal data with trusted third parties to fulfil our contractual, legal, and regulatory obligations. These include:

  • Insurance & Financial Partners: Underwriters (Red Sands Insurance), reinsurers, and payment processors (Stripe, GoCardless).

  • Service Providers: IT support, cloud storage providers, integrated partners (Vet AI, Biscuit Pet Care, Companion Animal Wellness), analytics tools (Google Analytics, Fullstory) and customer communication platforms (Intercom, Twilio).

  • Regulatory & Legal Bodies: The Financial Ombudsman Service (FOS), the Information Commissioner’s Office (ICO), and fraud prevention agencies.

  • Law Enforcement: Where required for fraud prevention, legal compliance, or court orders.

  • All third-party partners are contractually bound to protect your data and use it only for agreed purposes.

We retain your personal data in compliance with UK regulatory requirements:

  • Quote, Policy & Claims Data: Kept for six years after your quote date or the date policy ends, as required by the Financial Conduct Authority (FCA).

  • Marketing Preferences: Retained until you withdraw consent or raise a data erasure request.

  • Call & Chat Records: Kept for six years after your policy ends, as required by the Financial Conduct Authority (FCA).

  • After the retention period, data is securely redacted unless required for ongoing legal or regulatory obligations.

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data (SAR).

  • Right to Rectification: Correct any inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data (subject to FCA retention rules).

  • Right to Restrict Processing: Limit how we use your data in certain circumstances.

  • Right to Data Portability: Receive your data in a machine-readable format.

  • Right to Object: Withdraw consent for marketing or challenge data processing.

To exercise your rights, please submit your subject access request through this form or contact [email protected].

I confirm the above information is accurate and I have read the privacy statement above.